Payment Policy
At Alfainfosolutions, we strive to provide you with a seamless and satisfying shopping experience. We understand that there may be situations where you might need to cancel your order or seek a refund. Please take a moment to review our Refund/Cancellation Policy below:
Cancellation of Orders:
You can cancel your order within 24 hours of placing it by contacting our customer support team. We will initiate the cancellation process and provide you with a full refund.
Orders cannot be canceled once they have been processed and shipped.
Refunds:
In the event of a canceled order or return, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
Refunds may take additional time to reflect in your account, depending on your bank or payment processor.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will assist you in resolving the issue and provide a suitable solution.
Change of Mind:
We do not offer refunds or cancellations for change of mind or personal reasons unrelated to product quality or defects.
Exceptions:
Refunds and cancellations are subject to our discretion in exceptional cases or circumstances beyond our control.
We recommend reading our Terms and Conditions for further details regarding your rights and responsibilities as a customer. If you have any questions or concerns regarding our Refund/Cancellation Policy, please contact our customer support team for assistance.
Note: The Refund/Cancellation Policy is subject to change, and any updates will be posted on our website.
Return Policy
We accept returns within 7 days of the date of purchase. All returns must be authorized by customer service prior to being sent back. Returns must be in new, unused condition with all original tags and packaging intact. Shipping and handling charges are non-refundable. After successful delivery, we won’t accept returns of products like food, candy, and tickets. If an order is not able to track, or no tracking details available after 10 days after the dispatch date, we will process the order again without any payment.